Refund eligibility depends on the circumstances of each case, including whether the eSIM has been used and whether a verified technical issue prevented it from working.
- May be eligible: eSIM cannot be used due to a verified technical issue on our end
- May be eligible: eSIM was never installed or activated
- Generally not eligible: package was fully or partially used
- Generally not eligible: incorrect purchase made by the customer without prior support contact
💡 Contact MenaSIM support before assuming a refund is not possible. Each case is reviewed individually.