If your MenaSIM eSIM is installed but not connecting, the issue is usually related to coverage, phone settings, network selection, or plan activation.
- Confirm you are in a supported destination country for this plan
- Make sure the MenaSIM eSIM is turned on in your phone settings
- Set MenaSIM as the mobile data line
- Turn on data roaming for the MenaSIM line
- Check if APN settings are required for your plan
- Try selecting the network manually instead of automatic
- Restart your phone
💡 If the problem continues after all steps, contact MenaSIM support and include your order number, device model, and screenshots of your mobile network settings.